Subscriptions and Refunds
Paid plans and offers
Access to some or all Pawaily features may require a paid subscription. We may introduce paid access to features previously available without charge or discontinue access without a subscription. We will give affected account holders reasonable advance notice before an existing feature requires payment. Having a Pawaily account does not enroll you in a paid plan or authorize a charge. To obtain paid access, you must select a plan and confirm the purchase. Before confirmation, each offer will identify the plan's features, price, currency, billing period, renewal terms, any trial or promotional terms, and how to cancel.
Billing, cancellation, and refunds
If a plan renews automatically, it continues for successive billing periods until canceled through the method identified at purchase. The checkout terms will identify who charges you, when charges begin and recur, and how to manage or cancel the plan. If an offer includes a trial or introductory price, checkout will show its duration, the price and billing period afterward, and how to cancel before a charge. Cancel before the next renewal to avoid the next charge. Cancellation does not by itself refund a past charge; access generally continues through the paid period unless the offer terms or applicable law provide otherwise. We will communicate price changes to an active subscription and obtain consent when required by law or the purchase provider. Refund eligibility follows the applicable purchase provider's policy and law. Contact us if you need help finding the cancellation route or restoring an eligible purchase.
Questions
If you have a question about a charge you believe is connected to Pawaily, contact support@pawaily.com.
See the Terms and Conditions for the rules governing use of Pawaily.